Macs Adventure Booking Terms & Conditions

Our booking terms and conditions are here to ensure that both parties are completely clear on their responsibilities under this contract and to comply with all the relevant legislation. They are most easily understood in terms of your responsibilities (The Client) and our responsibilities (Macs Adventure).

Your responsibilities:
1 – Payment for your holiday.
You are required to pay a 20% deposit when you book in order to secure your holiday booking. The outstanding balance is payable 6 weeks prior to your departure date. If you book less than six weeks prior to departure we require full payment on booking.

2 – Payment Methods
We accept payment by debit card, credit card, cheque, cash and bank transfer in GBP. If you choose to settle your holiday balance by credit card a handling charge of 2% on the outstanding balance is made. There is no charge for other payment methods or for payment of your deposit by credit card.

3- Cancellation
If you need to cancel your adventure for any reason you must inform us in writing. Your date of cancellation is the date on which we receive written cancellation.
You will be responsible for cancellation fees based on the cancelled value of the holiday (or part of holiday) as follows:
• Less than 14 days prior to departure or during the tour/activity: 100% of the total cost
• Between 15 and 28 days prior to departure: 50% of the total cost
• More than 28 days prior to departure: 20% of the total cost.

4- Amendments
1 – If you wish to change the details of your booking (such as changing your date of departure, itinerary or room type) or wish to cancel an optional extra we will do our best to help. We charge an “Amendment Fee” to cover the costs of making a change to your booking. If you make the change more than 42 days before departure the amendment fee will be £35 per person. If you make the change less than 42 days before departure the amendment fee will be £50 per person.
2 – If the number of people in your group changes we will recalculate the total cost of your holiday based on the revised number of people travelling. This may increase if the room allocation or type of room changes as the cost of rooms does vary.

5- Travel insurance
We strongly recommend that you purchase Travel Insurance to cover yourself for the duration of your holiday with Macs Adventure.
UK Residents: Macs Adventure recommends SportsCover Direct Insurance for all Holiday Travel Insurance. Their VentureGuard product is perfect for our activity holidays and courses. For an Instant Quote Click here..
Non-UK Residents: We are unable to recommend a provider for non-UK residents and suggest that you contact a provider in your country of residence.

6 – Suitability
All our holidays, tours and courses are graded and it is your responsibility to ensure that you are physically fit, adequately experienced and suitably equipped to compete the activity. If you or we decide that you are unable to continue you will be responsible for making your own alternative arrangements. If you have and medical conditions, allergies or special dietary requirements you must inform us and/or your leader (where appropriate).

7 – Complaints
Should you have any problem or complaint while on your adventure you must bring it to our attention as soon as possible. If it is not remedied to your satisfaction at the time please write to us giving full details and we will endeavour to resolve the issue. Please note that Scottish Law covers any disputes.

8 – Acknowledgement of Risk
1- I am aware that walking, mountaineering, cycling and mountain biking involves the possibility of injury or death.
2 - I accept these risks and all others arising from this course, tour, holiday or program, even if arising from the negligence or gross negligence of anyone involved in any way with Macs Adventure.
3 - I understand that although Macs Adventure will ensure the program is as safe as possible the SOLE RESPONSIBILITY FOR MY PERSONAL SAFETY REMAINS WITH ME. I have made a realistic assessment of my capabilities and am undertaking a mountain bike course, holiday or tour which is suitable for my mountain biking skills and fitness.
4 - I am prepared for the worst possible conditions and understand that the route may pass through very isolated areas which are exposed to serious weather.
5 – If applicable I have checked my mountain bike or equipment thoroughly and the equipment I am using, either hired or my own, is suitable for the tour and in a sound condition. I understand that maintaining my equipment in a sound and safe condition is my sole responsibility.

Our responsibilities:
9 - Brochure Accuracy:
We will supply an activity or holiday which as close as possibly matches the description given any written communication, brochure or website. We believe it is correct at the time of publication. We reserve the right to make changes and where applicable you will be advised before the booking contract is concluded.

10 - Holiday Changes & Amendments:
If we have to alter your holiday arrangements the change will either be minor or major. A major change would include a change of departure date, a change in accommodation for more than 50% of nights booked, a downgrading of accommodation grade or a material change to the itinerary. If we make a major change we will advise you in writing as soon as possible and you have the choice of accepting the alternative offered or cancelling your booking at no charge and all monies paid will be refunded to you. If the change is minor (all changes apart from those defined above) we will inform you as soon as reasonably possible but as the holiday us materially unchanged this confers no right to cancel or compensation.

11 - Total Payment Protection (topp) Policy cover:
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc to protect customers’ prepayments paid in respect of
• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination

offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for: [delete as appropriate]
• a refund of such prepayments if customers have not yet travelled
• making arrangements to enable the holiday to continue if customers have already travelled or

in the unlikely event of our financial failure.

12 - Holiday Cancellation by Macs Adventure:
If for any reason Macs Adventure has to cancel a tour or activity you have two options, we will either refund you any monies paid or provide an alternative tour/activity of similar or higher standard. If we do cancel a tour we will inform you at the earliest possible date. We will not cancel a holiday or course involving an overnight stay less than 28 days prior to arrival or a course or tour not including accommodation less than 7 days prior to arrival. Macs Adventure will not be held liable for any additional financial loss incurred as a result of cancellation.

13 - Macs Adventure Leaders:
Where applicable our leaders are experienced and trained in the roles that they perform. They are there to ensure that you have a safe and enjoyable adventure so any instructions must be adhered to.

14 - Complaints:
If we receive a complaint we will respond within seven days and aim to resolve any points raised in a speedy manner and in accordance with best practice.

15 - Privacy Policy:
We respect your privacy and all personal information is stored and processed in accordance with our privacy policy. We will not pass on personal information for any reason apart from organising your adventure.

16 - Duty of Care:
Macs Adventure recognises that it has a duty of care to its clients and staff but cannot be held liable for any injury, illness or loss not caused by Macs Adventure or its employees.