Customer Service

There Is Hope! Mountain Equipment CS Excels

14 October 2009

Outstanding customer service from Mountain Equipment has given me new hope. I can only compliment them on their outstanding customer service and hold out hope that putting the customer first is not dead. Over the past few months I have had a series of extremely poor customer service experiences, most notably with BT Business Broadband, [...]

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Dear BT Business Broadband,

31 July 2009

Dear BT Business Broadband, We’ve been together for so long, it was so beautiful, but I think it is over. How did we get here? We had been together for years! We had been so happy! But you had to go and ruin it! So how did we get here? You called me up and [...]

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