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Adventure Sales Specialist | North America

Are you a sales specialist with a passion for active adventure travel? If so, we want to hear from you! We are hiring for Adventure Sales Specialists on a full-time basis. Roles are based on a hybrid office/home basis in the Greater Denver Area.

Working alongside the other talented members of the Macs Sales team, Adventure Sales Specialists focus on driving revenue through sales and customer service, ensuring that the customer has an unforgettable experience throughout their journey with Macs Adventure from initial enquiry to post-trip feedback. With your extensive knowledge and experience of the activities and destinations we offer, you will seek to understand customer needs, communicate the Macs Adventure brand values, match customers with the perfect trip, close the sale and support customers at every touch point; ensuring that they have a fantastic experience and return again and again.

The Company:

Macs Adventure is an adventure tour operator arranging self-guided, transformative active travel experiences for independently-minded people interested in the world around them. We employ over 100 adventurous people across the UK, US and Germany who share our purpose: To connect people and make a positive impact on the planet through adventure travel. We are on a mission to be the World’s leading self-guided active travel company, be a great place to work, deliver outstanding customer experiences, make an impact and be profitable.

The Team:

Working across our international markets the sales team, who are responsible for the entire customer journey, is a key driver of the fast international growth of Macs Adventure. Made up of Adventure Sales Specialists and Sales Support, our sales team is a customer-focused, passionate, organised, competitive, resilient and persuasive group with a hands-on attitude who make things happen together. Internally the sales team works closely with the operations, product, marketing and customer service teams. Key external relationships include our customers, travel agents and trade partners and suppliers.

Your day-to-day role will include:

  • Following up on warm enquiries  
  • Building rapport and understanding the needs of your customers 
  • Preparing quotes and customising them to ensure they meet the needs of the customers 
  • Following up on and converting quotes to bookings 
  • Working with our internal operations team and our suppliers (tour operators, DMC's, hotels and more) to ensure that the customer’s trip is arranged to perfectly meet their needs.
  • Supporting your customers with all pre, during and post-trip questions, amendments, and challenges.
  • Connecting with your customers pre and post-trip to ensure all goes to plan and listening to their feedback to ensure we continually improve our trips.
  • Building relationships with our customers that ensure they return again and again.
  • Ensuring that every detail of your customers' trip is perfectly organised and documented, including the administrative tasks this involves. 

Who are we looking for? 

  • You have a passion for active and adventure travel with extensive experience and knowledge of the destinations and activities we offer.
  • 1+ years’ experience in sales or customer facing roles where you have demonstrated your ability to understand customer needs, propose solutions, overcome objections and close sales.
  • Outstanding customer service and problem-solving skills.
  • An excellent eye for detail and administrative skills.
  • Able to multitask, prioritise and establish deadlines to ensure competing objectives are met.
  • Interpersonal and team skills which enable you to build great relationships internally and externally.
  • Highly confident, competent and articulate individual who can communicate professionally across all levels.
  • Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude
  • Competitive
  • Learning orientated
  • Resilient and flexible
  • A hands-on individual willing to go the extra mile for customers, colleagues and the business.
  • You share our values:
    • Love the Journey
    • Take a Different Path
    • Go the Extra Mile
    • Tread Thoughtfully 

Macs Adventure is a great place to work, with an engaged group of staff, an excellent work environment and the opportunity to make a difference. We have high expectations of our team, and in return, we give back to make sure you can do your job well and enjoy yourself while you’re at it.

If you are looking for a challenging, fast-paced environment, where you are learning every day (sometimes faster than is comfortable) and can make a real difference and build an impactful career then Macs will be a great fit for you. We are looking for passionate individuals with the ambition to share our vision and passion for creating a business that connects people with transformative active travel experiences across the world.

Some of the things you can expect when you join our team:

  • Competitive base salary of $45,000 base for Colorado residents with on target earnings of $56,000. Compensation in other states to be discussed.
  • Unlimited commission earnings.
  • 37.5-hour work week.
  • Hybrid home/office schedule with an inviting office in central Denver.
  • Initially 15 days PTO increasing to 20 days after 6 years of service, plus 10 federal holidays.
  • An extra day off on your birthday.
  • 80% Employer paid health, dental and vision insurance.
  • Free travel insurance for you and your direct family.
  • Annual fully paid FAM trip to experience Macs’ adventures yourself.
  • TSA pre-check reimbursement.
  • Optional enrolment in the company 401 (K) plan after 6 months.
  • Great discounts on Macs Adventure trips.
  • Regular team meetings and twice annual Macs Fest in the US and UK.
  • You are part of a global team with opportunities to collaborate internationally with other offices and even work in them occasionally.
  • Regular learning and development opportunities.
  • The opportunity to make a difference in people’s lives and the planet.

How to Apply

Does this sound like your dream job? Please send your application to explaining why you would be a perfect match for this role.

We look forward to you joining us on our adventure.

  • Working at Macs and Our Brand Values

    Our values inform everything we do, from the adventures we create to the way we work together as a team, from the way we support our suppliers, to the service we provide for our customers. We are an ambitious company but we will always remain true to our values, and we want people in our team who resonate with our values and drive us to become the leading self-guided active travel operator.

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