We had a wonderful time on our South Island New Zealand adventure. Macs organised everything perfectly and there was zero stress due to their seamless planning. The South Island is stunning - wild and brimming with nature. I highly recommend this trip. The highlight for us was Steward Island which is another world.
We booked a walking tour through a company, as we wanted to travel to an adventurous and remote destination, with all the accommodation, luggage transfers etc sorted. The accommodation, transfers and walking routes were all excellent. But we really saw the advantage of booking through a company when we hit snags. We hit 3 problems - all related to touring in the winter season - and all of which were quickly and easily solved by the fantastic rep on the ground: 1) one of our proposed accommodations was shut at short notice - another was found; 2) one of our walking routes was truncated by an landslide (!) - an alternative was proposed, with taxi pickup; 3) one of the party slipped - routes with less downhill could be devised. Would definitely book again
Mr Charles Dunnagan 12/02/2023
We've used Mac/s in the past and will use them again, but this trip wasn't the best.
Thank you. Excellent and well organized trip. Professional and caring staff.
Amazing region in France.
Very good bikes.
Dr. Graham Gauld 22/12/2022
The holiday was well organised and had good back-up in terms of maps and route guidance.
It would be good if details of some routes were updated daily/weekly to take into account walkers feedback and changing local conditions
I realize it was a busy year but to take days to return emails and phone calls is not acceptable. To also tell us you can book our trip then inform me weeks later that you can book the trip except for the first night and we would have to find our own accommodation that you could not contact any other accommodation.
On the trip The Sun Inn in Warkworth , the room was fine except we had no cold running water for the entire two days and no internet in the rooms. The manager kept saying we’ll get to it.
The Bluebell Inn in Belford, there was mold in the bathroom, torn wallpaper and little hot water. We were freezing in the dining room for dinner but were told sorry we can’t turn the heat on until the end of September. A very very tired hotel.
The app was helpful but not always accurate. The book we were given was quite outdated and definitely not accurate and in some cases misleading.. A detailed map of the hike would have been useful as well as indications that you could get lunch in the route or that you needed to pick up a sandwich before starting.
To have luggage ready by 9 is fine but then we had to sit and wait until 9:30 for a taxi was a waste of time.
We are going on another hike this year but will use another company.
Mr Graham Egan 16/12/2022
The Best of New Zealand trip was comprehensive and very well organised. It was an excellent way to see New Zealand. Emergency out of hours contact was available.
Provided excellent service and advice. We have done many self-guided cycling tours and know what makes a great trip. This trip more than met our expectations with excellent accommodation and varied route. The supplied notes and GPS tracks made navigation very easy.
This was a trip that had been postponed due to COVID. In rescheduling it, I had tried to reschedule early (9 months in advance) but was told too early, then when I tried again, it was a different rep and they did not respond in a timely fashion and as a consequence the accommodations that we requested were not available.
The trip was described as moderate hiking. This trip was not moderate hiking. The first day of hiking--we were met by the guide and instead of an orientation type of hike, we immediately got out of the transport and started on a 11 mile hike with a 3,000 foot elevation gain and that doesn't include the time that I spent on a mule because the terrain was steep or my legs just gave out.
Our trip did not start out well because we were not met at the airport. We waited over an hour and finally hired a taxi to take us to the Riad. The Riad was OK, it definitely did not seem as if it was an upgrade which had been promised. One person in our group had cockroaches in her room and a shower that kept flooding the room.
The final hotel was wonderful and they went out of their way to provide an excellent experience (Kasbah du Toubkal). We had been told that we could only spend one night at this property and have to move to another property (because reservations had been slow to be made as noted earlier). They were able to find us a room so that we did not have to move---this may have been due to they were the ones that forgot to pick us up at the airport.
The food throughout the trip was excellent. People in Morocco were welcoming and lovely. The High Atlas Mountains were a beautiful and rugged landscape which helped partially make up for the downsides of this trip.
Mr Frank Stevenson 15/12/2022
Lots of trips to choose from……easy to follow hiking instructions and map app…excellent customer service….great value….we have traveled extensively with B&R and Backroads and now much prefer Macs
Mrs Lucy King 15/12/2022
The Cotopaxi region is magical and our guide, Julio, was superb. He loved the area and was so enthusiastic about showing it to us. He got himself, and us, up very early so that we could be the first of the day to top of the Cotopaxi Snowline...very special.
He took us to Pasochoa Peak and we were the first of the day to summit that as well. He was very knowledgable of the birdlife, the wildlife and the area's history. He was absolutely terrific!
Mrs Lucy King 15/12/2022
The guide services were top notch. From arrival at the Quito airport to the Amazon Rainforest to the city tour and back to the airport the guides were A+. They were always at least 15 minutes early and so polite and kind.
Amazing experience! This was my first Macs adventure and definitely NOT my last!
Mr William Ritchie 15/12/2022
Great variety of active holidays. Walking holidays which range from gentle stroll's to challenging adventures.
Overall worked well. Turn by turn instructions were sometimes way off but following the GPS blue line worked well. Lodging was decent but not exemplary.
I understand the challenges due to Covid but it often took multiple phone calls and emails to receive a response to my inquiries about our Queen Charlotte Track trip and then it would take several weeks to get an answer to my question. I ended up going directly to the company you outsourced to (Wilderness Guides) as they would reply within 24 hours. Also, most of the information provided by Mac’s was wrong! Thank goodness for Wilderness Guides. You should tell your prop,e if they don’t know the answer to a question, don’t guess!
Everything went as planned except for a couple of schedule glitches which were easily remedied through direct calls to providers or your Glasgow office. I had tried to solve two of the schedule issues but was not able to get the issues resolved through the personnel in the Colorado office.
I did four trips in Scotland and am pleased that all went beautifully--luggage transfers, accommodations, pre-arranged programs. You deserve the five stars for how smoothly all four programs went.
Good service, excellent accommodation, good value for money
Ms Leslie Shea 19/10/2022
Excellent choices of lodging.
Coordination of baggage and lodging, an impossible task, was great
Phone, online availability was very good.