• Anonymous 01/12/2022
    Overall worked well. Turn by turn instructions were sometimes way off but following the GPS blue line worked well. Lodging was decent but not exemplary.
  • Anonymous 27/11/2022
    I understand the challenges due to Covid but it often took multiple phone calls and emails to receive a response to my inquiries about our Queen Charlotte Track trip and then it would take several weeks to get an answer to my question. I ended up going directly to the company you outsourced to (Wilderness Guides) as they would reply within 24 hours. Also, most of the information provided by Mac’s was wrong! Thank goodness for Wilderness Guides. You should tell your prop,e if they don’t know the answer to a question, don’t guess!
  • Mr Iain McIndoe 22/11/2022
    Overall a good holiday - maps/routes and accommodation were great, but you didn't book all the transfers despite repeated chasing from me and in the end I had to arrange one transfer myself and have multiple phone calls to you from Malta to get the others sorted.
  • Anonymous 20/11/2022
    The accommodations along our route were great! The Portuguese Travel partners were very helpful, knowledgeable and patient. Overall we had a wonderful trip. The only hesitation I have in giving the highest rating is due to the inadequate communication between us. We had a rather complicated booking, in that we were not all traveling together. We did not receive the Macs packet until our last night at the end of the trip upon our return to Porto. Fortunately the Portugal Nature Trails personnel were able to round us up and held a briefing, the apps were installed on devices and instructions given, you kindly altered some travel options, but we were unaware of them until our briefing in Porto, unfortunately no paper schedule was provided and the on-line instructions did not include specifics. Another concern is that the "moderate" rating for the walk. While the distances were not long, the walking and the route were often challenging. All that said, it was beautiful, the people were so kind and friendly, and we are so glad we had this adventure.
  • Ron Abela 19/11/2022
    Everything went like clockwork, everything happened when it should have. The accommodation was as good as the location allowed. The backup literature and map were very helpful.
  • Mr Alan Woolf 18/11/2022
    Seamlessly connecting hikers with accommodations, and provision of very detailed maps and en-route landscape descriptions.
  • Ms Sheri Burns 17/11/2022
    I was disappointed with the level of maps, guidance and directions. Many of the trail directions were incorrect and we ended up not following them and needing to find our own way. We also sent an email to Macs on day 3 asking about transportation for day 5, and they never responded. This was different than my first experience with Macs Adventure, as I thought the level of service and directions were above average previously.
  • Anonymous 16/11/2022
    Excellent. Well organized.
  • Mrs Valerie Fernandes 16/11/2022
    Had a brilliant time and could not fault the service we received from Macs. The whole trip went without a hitch and I would not hesitate to recommend Macs. The organisation is perfect and someone is always contactable IF there is a problem
  • Mr William Hasse 16/11/2022
    We plan to travel with Macs again in the near future. Their service has been excellent and we have been in agreement with most of their descriptions of the hikes we have been on. There are a few that were a bit underplayed - that we found to be a bit more arduous than as described. On the other hand s few others led us to expect a more difficult time of it.
  • Anonymous 16/11/2022
    This was our second experience with Mac’s, this time a rail tour of Scotland. They put together a nice package for us at a reasonable price. Very good choices for lodging, for the most part an easy enough walk with rolling luggage from train station. One minor glitch due to a mistake in booking was sorted in less than an hour and a small financial gesture in response to the error was granted which we really appreciate
  • Anonymous 16/11/2022
    Marie from SLO Adventures was extremely helpful; restaurant recommendations were very good; moving our car from Santa Cruz to Monterey worked very well; all accommodations had bay views; bag lunches were best I've had on any previous walk.
  • Anonymous 15/11/2022
    We were very happy with every aspect of the trip and will definitely plan another Mac’s adventure soon!
  • Anonymous 15/11/2022
    Once again a very good experience on our trip. Booking was smooth and all the logistics were as expected. Our rep (Dan) in the US was very helpful. There was a small hiccup with the app and offline maps. Luckily it was on our last day of walking and we still had the turn by turn instructions. Overall the accommodations were very nice.
  • Anonymous 15/11/2022
    Overall excellent but on two occasions I arrived at nominated hotel to be advised it had been changed, breakfast in a number of hotels was at 9.00am which is too late when needing to start that days walk (in particular on one day when I had a 30k walk) plus on a 12k day the hotel room was not available until 4pm when obviously I would arrive much earlier. Whilst I have done a number of excellent Mac’s walks I thought that on this walk they had lost their normal attention to detail.
  • Anonymous 15/11/2022
    Excellent .
  • Ms catriona simms 15/11/2022
    Macs Adventure delivered everything that was promised. The accommodations were excellent, communication was very clear both written and verbal. Mac's rep in Tuscany Beppe, was outstanding in his hospitality and helpfulness. This was a trip of a lifetime for my sister and I and met all our hopes and expectations. Thank you, Macs!!
  • Anonymous 19/10/2022
    Everything went as planned except for a couple of schedule glitches which were easily remedied through direct calls to providers or your Glasgow office. I had tried to solve two of the schedule issues but was not able to get the issues resolved through the personnel in the Colorado office. I did four trips in Scotland and am pleased that all went beautifully--luggage transfers, accommodations, pre-arranged programs. You deserve the five stars for how smoothly all four programs went.
  • Anonymous 19/10/2022
    Good service, excellent accommodation, good value for money
  • Ms Leslie Shea 19/10/2022
    Excellent choices of lodging. Coordination of baggage and lodging, an impossible task, was great Phone, online availability was very good.

OVERALL SCORE

4.5
User1089 Total
  • 5
  • 4
  • 3
  • 2
  • 1

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