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Peace of Mind Guarantee

Change for any reason

Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Cancel and pay standard cancellation charge.

All new bookings from 1st September 2020:

Change or cancel (due to direct impacts of COVID-19)

If you need to change your booking resulting from direct impacts of COVID-19*** you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Get a full refund within 28 days****

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Important Notes:

* Excludes Bike & Boat trips, and adventures in Peru. Changes will be less any non-refundable costs which would always be detailed in your confirmation.

** If the cost of your new trip/date is different, a balance or refund will be due.

*** Refers to the a direct impact of COVID-19, such as the official COVID-19 related advice or restrictions of your home or destination government or other COVID-19 direct impacts. For example quarantines, lockdown, or advice not to travel.

**** Not applicable to bookings made with trip credit. 

We highly recommend you secure adequate travel insurance for any

Our Standard Booking Terms & Conditions apply to all bookings, except to the extent this Peace of Mind Guarantee applies.  You can review our Standard Booking Terms & Conditions here and the full Peace of Mind Guarantee Addendum here.

 

Get in touch if you want have any questions, our adventure specialists are here to help you create your perfect adventure, your way.

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