Read our Peace of Mind Guarantee

 

Peace of Mind Guarantee

Change for any reason

Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Cancel and pay standard cancellation charge.

All new bookings from 1st September 2020:

Change or cancel (due to travel restrictions)

If you need to change your booking due to official government advice or restrictions*** you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Get a full refund within 28 days****

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Important Notes:

* Excludes Bike & Boat trips, and adventures in Peru. Changes will be less any non-refundable costs which would always be detailed in your confirmation.

** If the cost of your new trip/date is different, a balance or refund will be due.

*** Refers to the official advice of your home or destination government. For example quarantines, lockdown, or advice not to travel.

**** Not applicable to bookings made with trip credit. 

Always make sure you have adequate travel insurance for any trip.

Get in touch if you want have any questions, our adventure specialists are here to help you create your perfect adventure, your way.

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