Peace of Mind Booking Guarantee


Peace of Mind Guarantee

Change for any reason

Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Cancel and pay standard cancellation charge.

All new bookings from 1st September 2020:

Change or cancel (due to direct impacts of COVID-19)

If you need to change your booking resulting from direct impacts of COVID-19*** you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Get a full refund within 28 days****

Peace of Mind Logo

Important Notes:

* Excludes Bike & Boat trips, and bookings in the following countries: Peru, Alaska, Australia, New Zealand. Changes will be less any non-refundable costs which would always be detailed in your confirmation.

** If the cost of your new trip/date is different, a balance or refund will be due.

*** Refers to the a direct impact of COVID-19, such as the official COVID-19 related advice or restrictions of your home or destination government or other COVID-19 direct impacts. For example quarantines, lockdown, or advice not to travel.

**** Not applicable to bookings made with trip credit. 

We highly recommend you secure adequate travel insurance for any tour.

Our Standard Booking Terms & Conditions apply to all bookings, except to the extent this Peace of Mind Guarantee applies.  You can review our Standard Booking Terms & Conditions here and the full Peace of Mind Guarantee Addendum here.

Frequently Asked Questions

If I need to self-isolate, can I change my trip?

You can change to an alternative trip or postpone the date with no charge. Or, you can cancel and receive a full refund. This and other "Covid-19 related reasons" are detailed here >

What if I would need to quarantine at my destination, or on my return home?

If the local laws and regulations state you will need to quarantine, you can also change or cancel your trip with no fee. Read the full terms here >

If borders are closed and I cannot travel, what then?

You have the same options to change or cancel your trip without penalty. Speak to our team to discuss any concerns you may have. We're here to help:

Get in touch if you want have any questions, our adventure specialists are here to help you create your perfect adventure, your way.

Contact Us

Most Popular Tours

$ - USD - US Dollar
Country/Region name: