Peace of Mind Guarantee
Change for any reason
Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:
- Change to an alternative trip**
- Postpone to a later date**
- Cancel and pay standard cancellation charge.
All new bookings from 1st September 2020:
Change or cancel (due to direct impacts of COVID-19)
If you need to change your booking resulting from direct impacts of COVID-19*** you have three options:
- Change to an alternative trip**
- Postpone to a later date**
- Get a full refund within 28 days****
Important Notes:
* Excludes Bike & Boat trips, and adventures in Peru. Changes will be less any non-refundable costs which would always be detailed in your confirmation.
** If the cost of your new trip/date is different, a balance or refund will be due.
*** Refers to the a direct impact of COVID-19, such as the official COVID-19 related advice or restrictions of your home or destination government or other COVID-19 direct impacts. For example quarantines, lockdown, or advice not to travel.
**** Not applicable to bookings made with trip credit.
We highly recommend you secure adequate travel insurance for any
Our Standard Booking Terms & Conditions apply to all bookings, except to the extent this Peace of Mind Guarantee applies. You can review our Standard Booking Terms & Conditions here and the full Peace of Mind Guarantee Addendum here.