Peace of Mind Guarantee

Change for any reason

Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:

1. Change to an alternative trip**
2. Postpone to a later date**
3. Cancel and pay standard cancellation charge.

All new bookings from 1st September 2020:

Change or cancel (due to direct impacts of COVID-19)

If you need to change your booking resulting from direct impacts of COVID-19*** you have three options:

1. Change to an alternative trip**
2. Postpone to a later date**
3. Get a full refund within 28 days****

Important Notes:

* Excludes Bike & Boat trips, and adventures in Peru. Changes will be less any non-refundable costs which would always be detailed in your confirmation.

** If the cost of your new trip/date is different, a balance or refund will be due.

*** Refers to the a direct impact of COVID-19, such as the official COVID-19 related advice or restrictions of your home or destination government or other COVID-19 direct impacts. For example quarantines, lockdown, or advice not to travel.

**** Not applicable to bookings made with trip credit. 

We highly recommend you secure adequate travel insurance for any

Our Standard Booking Terms & Conditions apply to all bookings, except to the extent this Peace of Mind Guarantee applies.  You can review our Standard Booking Terms & Conditions here and the full Peace of Mind Guarantee Addendum here.