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Plan ahead with confidence: Peace of Mind Booking Guarantee
 

Peace of Mind Guarantee

Change for any reason

Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Cancel and pay standard cancellation charges

All new bookings from 1st September 2020:

Change or cancel (due to travel restrictions)

If you need to change your booking due to official government advice or restrictions*** you have three options:

  1. Change to an alternative trip**
  2. Postpone to a later date**
  3. Get a full refund within 28 days.

 

Our standard booking conditions apply to all bookings, and you can review booking conditions specific to the peace of mind guarantee here.

Important Notes & Exceptions

* Excludes Bike & Boat trips, and adventures in the following countries: Peru, Alaska, Australia, New Zealand. Changes will be less any non-refundable costs which would always be detailed in your confirmation.

** If the cost of your new trip/date is different, a balance or refund will be due.

*** Refers to the official advice of your home or destination government. For example quarantines, lockdown, or advice not to travel.

Always make sure you have adequate travel insurance for any trip.

FREQUENTLY ASKED QUESTIONS

If I need to self-isolate, can I change my trip?

You can change to an alternative trip or postpone the date with no charge. Or, you can cancel and receive a full refund. This and other "Covid-19 related reasons" are detailed here >

What if I would need to quarantine at my destination, or on my return home?

If the local laws and regulations state you will need to quarantine, you can also change or cancel your trip with no fee. Read the full terms here >

If borders are closed and I cannot travel, what then?

You have the same options to change or cancel your trip without penalty. Speak to our team to discuss any concerns you may have. We're here to help: hello@macsadventure.com

Our team are all specialists in different pieces of the adventure puzzle. Please get in touch if you want to book your next trip, or to talk to us about anything at all.

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