Peace of Mind Guarantee
Change for any reason
Up to 4 weeks before departure: If you need to change your booking for any reason* you have three options:
- Change to an alternative trip**
- Postpone to a later date**
- Cancel and pay standard cancellation charges
All new bookings from 1st September 2020:
Change or cancel (due to travel restrictions)
If you need to change your booking due to official government advice or restrictions*** you have three options:
- Change to an alternative trip**
- Postpone to a later date**
- Get a full refund within 28 days.
Important Notes:
* Excludes Bike & Boat trips, and adventures in Peru. Changes will be less any non-refundable costs which would always be detailed in your confirmation.
** If the cost of your new trip/date is different, a balance or refund will be due.
*** Refers to the official advice of your home or destination government. For example quarantines, lockdown, or advice not to travel.
Always make sure you have adequate travel insurance for any trip.
Our standard booking conditions apply to all bookings, and you can review booking conditions specific to the peace of mind guarantee here.
