Mrs anne underwood 11/10/2020
I have sung the praises of Mac's Adventure in the past as we have had some great walking holidays with them. The Isle of Wight walking holiday was different. The walk itself was terrific and I would recommend it to any walker, BUT our experience with Mac's A was not so good and we are doubtful that we would ever use them again.
When I booked I don't remember being made aware that all dealings would be electronic. On previous walking holidays we have been sent maps and books on the walk which I have pored over and thoroughly enjoyed. This time after I'd paid the final invoice I was sent an email that told me that I would get nothing further from the company and that all the information was in my e-account with them. So no maps, no walking route guide, just a reference to using a smart phone and downloading information. I struggled to find what I needed. I am not technologically advanced enough to work the way the company assumed I could. I tried to print out some details which cost me a lot of time and expense. I consider I had paid Mac's A to do this work for me. They expected me to do their work for them.
I was disappointed to find that the company was working differently from my previous experiences and don't believe I was warned about that when I booked. For this reason I cannot recommend Mac's Adventures unless you are young enough to cope with the demands made technologically and can use a smart phone.
Of the six different accommodation experiences, 2 were excellent, 3 were merely OK, and one was not fit to be used. Th Jireh in Yarmouth was dreadful. The Host greeted us with 'No, we don't have you booked in and we're full'. When I said our luggage would have been delivered there, she said 'No, no luggage of yours'. After a lengthy silence she then said 'Oh I had you there, didn't I?'. How she thought it was funny, I really don't know. The room was like a hostel, no bedside tables etc. there was a kettle but no cups or drinks - the host said 'we don't leave anything as people just fiddle with them'. We had 2 dismal night in this appalling place.
Another company we have used have offered an opportunity to upgrade accommodation albeit at an extra expense. Mac's should consider this too.