100% Rate Macs Excellent or Good
We are thrilled to bits that during March, April and May of 2009 100% of clients rated their overall experience with Macs Adventure as Good or Excellent. As well as making us feel great about the service we are offering this provides hard evidence that we really do deliver adventure excellence.
Those who have travelled with Macs Adventure previously will know that we send an online feedback form to all clients on return from their adventure as we are continually trying to improve the adventure holidays
we offer. We have taken the decision to publish our feedback results every three months so everyone can see exactly how we are performing relative to our customers extremely high expectations.
Some further highlights from our March - May 2009 customer feedback include:
- 98% thought the way their enquiry was handled was good or excellent.
- 96% rates our representatives, leaders and guides as good or excellent.
- 95% rated their accommodation as good or excellent.
- 100% rated their overall experience with Macs Adventure as good or excellent. (78% said excellent)
- 100% would recommend Macs Adventure to a friend and 95% plan to book with us again.
Some Individual Customer Comments:
- Our guide was Peter and he was just fantastic, very professional, made sure our walk would be a holiday to remember from beginning to end. Took great care of everyone in the group, didn't rush anyone, organised all the evening dinners in local places. As a first walking holiday as a single person I just felt looked after, and safe.
- Beppe was absolutely amazing. Great knowledge, very accommodating and very friendly.
- As mentioned Ewan attended to all my needs with great professionalism and courtesy. excellent advert for your firm...
- Our guide, Lucy, was excellent. Knew a lot about the wildlife etc and encouraged me to carry on when I was near to giving up!
- FANTASTIC. WOULD THOROUGHLY RECOMMEND IT TO EVERYONE.
THANK YOU FOR THE BRILL HOLIDAY.
- I would go with yourselves again without any doubts at all. All trip was so well organised.
- One of our best holidays ever.
- Kath was very helpful and professional. Your followup and confirmation process was comforting.
That's probably enough for now and thanks to all those who have travelled with us in the last few months. Your comments really do keep us motivated to keep on delivering adventure excellence.
You can download the overall feedback results
from our website in PDF format here
. You will notice the survey results include 12 no responses where the feedback form has not been completed/properly submitted and that is why at first glance the percentages quoted above are higher than in the overall results.
If you need any further information or would like clarification on the results don't hesitate to give me a shout.
Have a great weekend.