This is a comprehensive document, and not all sections may apply to your business.  As a guide we have summarized this, however it is your responsibility to ensure you have read and complied with all sections relevant to you and your business.

Please select the Operating Manual below, available in English or German:

Partner Manual - English

Partnerhandbuch – Deutsch

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What Applies to You

All Partners - Please read as a minimum:

• Section 1: Introduction
• Section 2: Partner Relationship
• Section 3: Incidents & Crisis Management
• Section 4: Minimum Operating Standards
• Appendix 1 incident Report Form (Example)

Accommodation Provider:

• Schedule 1: Accommodation Standards

Taxi / Transfer Provider:

• Schedule 2: Transport Standards

Luggage / Baggage Provider:

• Schedule 3: Luggage Handler Standards

Boat / Vessel Provider:

• Schedule 4: Vessel Standards

Bike / Cycle Hire Provider:

• Schedule 7: Bike Hire Standards

Activity / Excursion Provider:

• Schedule 8: Guided Activity & Excursions

DMC / Ground Handler / Route Operators:

• All Schedules