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Written by
Ewan
Ewan

Rail Strike Which May Affect West Highland Way Customers

As you may have seen in the media, the RMT Union are planning a UK-Wide rail strike on the 25th and 26th of May. If it goes ahead, the majority of services will be cancelled. This is most likely to affect the ease of getting from Glasgow to the start point of the West Highland Way in Milngavie and to the start/end of many of our trips throughout the UK, however there are alternatives should this strike come to pass. We have had advice from Scotrail for affected services in Scotland.  They suggest that the best way to go about sourcing an alternative is to check the Traveline Scotland website and visit the 'Plan my Journey' section.  By simply entering where you wish to go from and to, you will be able to find accurate, up to date information on buses including all changes if required.  You can keep up to date on the strike by looking at the Check My Journey part of the Scotrail website. Should you have already purchased your tickets, we have information on how to reclaim your money -
Under the terms of the National Rail Conditions of Carriage, customers who are unable to use their tickets, or who choose not to travel as a result of the industrial action, are entitled to receive a full refund, without an administration charge being applied. In order to make the refund process as simple as possible, when applying for the refund of any fully unused tickets please select ‘full ticket not required’ as reason for refund, and quote ‘strike’. In order that we can ensure we credit the £10 admin fee to your account as an e-voucher, please forward the refund confirmation email to scotrail.salesteam@scotrail.co.uk If part of the ticket has been used (for example the outbound journey is made on Thursday or Friday of this week) but the traveller is unable to use the return portion due to the strike action, you will be entitled to a 50% refund, again please follow the process above, however select ‘partial ticket not required’ and quote ‘strike’. Please then post the tickets as per the instructions, and forward the email confirmation to scotrail.salesteam@scotrail.co.uk so that we can credit the £10 admin fee to your account as an e-voucher.
For travelling in England we would suggest checking the Traveline England website to accurately plan your alternative journey.  With refunds etc, contact the supplier from whom you purchased your tickets and they will be able to advise the refund policies. I hope this helps and for any other information, please don't hesitate to get in touch with our team here at Macs Adventure.
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